Email us and our Customer Service team will respond to your query. We aim to respond to your email within 24 hours of receipt.
To contact our Customer Service team via phone please call:
+44 207 751 3694
Mon-Fri: 10:00-18:30 (CET)
210 New Kings Road
The confirmation of dispatch email will contain an ‘order tracking number’ and a link to the website of our nominated courier to enable you to track the status of your delivery. We aim to dispatch the goods as soon as practicably possible and in most instances (if the item is in stock) this is within one working day. Any dates we specify for delivery of goods are approximate and, subject always to our Exclusion of Liability Statement, we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.
Free standard delivery on orders €75 and over.
Delivery charges will be displayed on the order page before payment is requested. Any time frames shown for delivery are subject to availability and are not guaranteed.
EXPRESS SHIPPING - €12 SHIPPING DESTINATION ZONE DELIVERY TIME Austria 3 1 day Belgium 1 1 day Bulgaria 4 1 day Croatia 4 1 day Cyprus 4 2 days Czech Republic 4 1 day Denmark 3 1 day Estonia 4 1 day Finland 3 1 day France - Paris 1 1 day France - All Other Locations 2 1 day Germany - Cologne 1 1 day Germany - Frankfurt 1 1 day Germany - All Other Locations 2 1 day Greece 4 1 day Hungary 4 1 day Ireland Republic of 1 1 day Italy 3 1 day Latvia 4 1 day Lithuania 4 1 day Luxembourg 1 1 day Malta 4 1 day Netherlands 1 1 day Poland 4 1 day Portugal 3 1 day Romania 4 1 day Slovakia 4 1 day Slovenia 4 1 day Spain mainland 3 1 day Sweden 3 1 day FREE STANDARD SHIPPING ON ALL ORDERS €75 AND OVER SHIPPING DESTINATION ZONE DELIVERY TIME Austria 3 2 days Belgium 1 2 days Bulgaria 4 5 days Croatia 4 5 days Cyprus 4 5 days Czech Republic 4 3 days Denmark 3 2 days Estonia 4 4 days Finland* 3 4 days France - Paris 1 2 days France - All Other Locations 2 2 days Germany - Cologne 1 2 days Germany - Frankfurt 1 2 days Germany - All Other Locations 2 2 days Greece 4 6 days Hungary 4 3 days Ireland Republic of 1 2 days Italy 3 3 days Latvia 4 4 days Lithuania 4 4 days Luxembourg 1 2 days Malta 4 5 days Netherlands 1 2 days Poland 4 3 days Portugal 3 3 days Romania 4 4 days Slovakia 4 3 days Slovenia 4 3 days Spain mainland 3 3 days Sweden 3 4 days
For security reasons the precise timing of a delivery cannot be specified. All deliveries require a signature to confirm receipt (for your own benefit, please INSPECT THE PRODUCTS THOROUGHLY BEFORE SIGNING).
Once delivered, the Product(s) ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
We strongly advise you to thoroughly check your Products upon receipt, please read through and sign the “Proof of Delivery” (POD) and sign in the relevant sections as this will protect your interests, regarding any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date. We do not accept any claims for damage to Products caused by you the customer.
In order to make sure you receive your goods as soon as possible, if you are not at home when we try to deliver we might leave your parcel with one of your neighbours. If we do this we will leave a card stating where the parcel has been left. In case we cannot reach you or your neighbours to receive your parcel we will leave a card in your letterbox to notify you that we tried to deliver your parcel. Please follow the instructions on the card to schedule a delivery day. You will find the contact details on the card.
Right to cancel
English: If you are contracting as a consumer within the Territory, you may cancel an order at any time (and without having to give any reason) within fourteen (14) days (or, if longer, ten (10) working days), beginning on the day after you received the relevant Products.
French: S'il réside sur le Territoire lors de la conclusion du contrat, le consommateur a le droit de notifier à l'entreprise qu'il renonce à l'achat, sans pénalités et sans indication de motif, dans les 14 jours calendrier à dater du lendemain du jour de la livraison du bien ou de la conclusion du contrat de service.
Dutch: Indien woonachtig op het Territorium wanneer de overeenkomst wordt afgesloten heeft de consument het recht aan de onderneming mee te delen dat hij afziet van de aankoop, zonder betaling van een boete en zonder opgave van motief binnen 14 kalenderdagen vanaf de dag die volgt op de levering van het goed of op het sluiten van de dienstenovereenkomst.
If you decide to cancel your order, please contact our Customer Services Department on +44 (0)207 751 3694 or via email to: email@example.com. You can also contact the Customer Services Department by post at: FitFlop Ltd, Customer Service Department, The Point, 210 New Kings Road, London SW6 5NZ, United Kingdom. If you contact us by phone, please be ready to quote your order number. Also, if you contact us by email or post, please make sure that you include your order number in the email/letter.
We try to dispatch all orders within forty-eight (48) hours of receipt, so if you do change your mind, make sure you notify us as soon as possible. If your order has already been dispatched or delivered, then you’ll need to follow our Returns Procedure to return the Products to us. Should we dispatch out but not receive a cancelled order back, we reserve the right to have the relevant Products collected at your cost.
It's important that returned Products are in the best possible condition, so please take reasonable care of them and keep all packaging. (If you’re trying footwear on for fit, you should stay indoors while you walk around in them)
For details on payment of refunds and delivery charges, please view our Returns Procedure.