We are committed to protecting and respecting your privacy and recognising your need for appropriate protection and management of personally identifiable information or other personal information you share with us including any information about you or by which you can be identified, such as your name, address, telephone number, photographs, credit card information, birth date, gender, occupation, personal interests etc (“Personal Information”).
This policy sets out the basis on which any Personal Information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your Personal Information and how we will treat it.
For the purpose of the UK Data Protection Act 1998 (the “Act”), the data controller is FitFlop Limited of Eighth Floor, 6 New Street Square, London, EC4A 3AQ (“FitFlop”, “we”, “us” or “our”). FitFlop is registered as a data controller with the UK Information Commissioner’s Office (“ICO”). Our data processing notification details and registration information can be inspected on the ICO’s website.
When you buy Products (as defined in our terms and conditions) and services from this website (“Website”), we may record your details to ensure that we comply with legal and contractual requirements, or are able to contact you, resolve any queries and process your orders to completion. We may also need to activate any urgent Product recalls or provide information to you urgently.
We will only use your Personal Information as is required to provide sell or supply Products or the relevant services and any additional services that may be reflected in our Website (“Services”), or as permitted by data protection law, or for any other purposes as requested by or agreed with you.
The Services will include collecting relevant payment and complying with your order, providing you with emails which you have elected to receive following access or purchase of Products or subscription to the Services, keeping you informed by email of any additional services, promotion or Products and/or services similar to those subscribed or purchased by you, and complying with our legal requirements. The Personal Information we collect and its use is further detailed below.
Where you have consented to receive emails, or you have subscribed to our Website or in respect of any Services, if you do not want to be contacted in the future about any promotional or marketing offers, please let us know (free of charge) by sending an email to email@example.com and we will stop sending you any promotional emails.
If you have contacted us or submitted queries via email, we will use the information solely to respond to these emails and in relation to the Products or Services.
Information We May Collect From You
For each visitor to our Website, our web server automatically recognizes only the consumer’s domain name, but not the e-mail address (where possible). We may track the Internet domain address from which people visit us and analyze this data for trends and statistics.
There may be times (such as when you purchase or order a Product, subscribe to Services, register to receive catalogues, or to participate in competitions, user reviews, contests, or promotions, etc) at which we ask you to provide certain information about yourself such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests and other Personal Information. Whether or not to provide such information is completely your own choice, but if you choose not to provide this information, you may be unable to purchase Products, or access certain services, offers and content on our Website.
If you contact us, we may keep a record of that correspondence. We also maintain a record of your online Product purchases.
We may also collect, and our third party providers of advertisements and content may collect, certain user information such as information relating to computer location, URL and IP address and domains, your browser type, the country and telephone area code where your computer is located, the pages of our Website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our Website.
You should be aware that as our Website is being monitored, we may collect this information even if you do not register with us and may capture information about your visit that will help us improve the quality of our service.
When you use our Website, purchase Products, register and subscribe for our Services (or as required), you may have to complete a subscription process including a registration form and provide Personal Information.
Children and Minors
FitFlop does not knowingly collect or solicit Personal Information from children and minors. Anyone under the age of 14 will not be knowingly allowed to register for any Service on our Website, purchase Products or participate in any Service on our Website.
If you are under 14, please do not attempt to register on our Website or send any Personal Information to us. This is information about you, including your name, e-mail or home address, house telephone number, mobile number or other contact details. No one under the age of 14 may provide any Personal Information to our Website or receive any Services on the Website.
In the event that we become aware or informed that we have collected Personal Information from a child under the age of 14 without verification of parental consent, we will delete that information as quickly as possible.
Minors of 14 years old or older should make sure that they ask their parents for permission before sending any information about themselves to anyone over the Internet including to FitFlop.
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our Website.
Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot guarantee or warrant the security of any Personal Information you transmit to or from our Website, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.
Ordering online using your credit card details can be just as safe as ordering goods over the telephone. Where we have one, our Website will display any issued Secure Server Digital Certificate by a relevant online Certification Authority such as VeriSign.
To prevent unauthorised access, maintain accuracy of our records and data to ensure proper use of information, we have put in place appropriate physical, electronic and managerial procedures to protect, secure and safeguard the personal data and information we collect or on through our Website.
We are taking and will endeavour to continue to take all reasonable steps in order to protect our information and all personal data obtained by or provided to FitFlop. However, FitFlop cannot guarantee the security of any Personal Information or data disclosed to it or collected by it as we have no control over the public or third party network through which Personal Information may be sent to our website.
Store Your Personal Information
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your information transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Use We Will Make of Your Personal Information
We use information held about you in the following ways:
- to ensure that content from our Website is presented in the most effective manner for you and for your computer;
- to provide you with information, Products or Services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
- to carry out our obligations arising from any contracts entered into between you and us;
- to allow you to participate in interactive features of our Service, when you choose to do so; or
- to notify you about changes to our Service.
Your e-mail information is not shared with other organizations for commercial purposes. We do not partner with or have special relationships with any ad server companies. We use the Personal Information you provide in connection with the Services we provide and internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new Products, services and offers, and providing you with information from and about our Website, FitFlop or related companies.
We may contract with third party companies, sub-contractors, service providers, agents or other persons to provide certain services including credit card processing, shipping, data management, web development, promotional services, etc (“Service Providers”). We call them our Service Providers and we shall be entitled to provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
We may also use aggregate information and statistics for the purposes of monitoring Website usage in order to help us develop our Website and our Services or Products and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your Personal Information to our customer service agencies for research and analysis purposes so that we can monitor and improve our Website, online experience, Products or Services (or as the case may be) we provide. We or our Service Providers may contact you by post, e-mail or telephone (or as required) to ask you for your feedback and comments on our Website, Products or Services.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. If you are a new customer, and where we permit selected third parties to use your Personal Information, we (or they) will contact you by electronic means only if you have consented to this.
If you do not want us to use your Personal Information in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your Personal Information.
Where permitted by applicable law, we, our group companies or related third parties may also wish to provide you with information about special features of our Website or any other service or Products we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to the contact details as indicated below.
Product and Promotional Information
When you access certain pages of our Website, purchase Products or register for competitions or other Services, you will be given the opportunity to receive information from by post, e-mail or telephone, about Products, promotions or special offers which we feel may be of interest to you.
In the event that you do not wish to be contacted for such purposes, ensure that you tick (or don’t tick as appropriate) the appropriate box as you go through the registration or other process.
You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line, by e-mailing us at firstname.lastname@example.org or telephoning us on the contact details provided.
When entering any of our contests or prize draws, you will have to provide your name, email address and mailing address and if you win, we will send the prize to the contact address or details provided.
As part of entry into a prize draw, competition, contest or other promotion on our Website, you may also be included in our FitFlop newsletter or subscription list to receive notice of or information on new or updated Products, marketing materials, promotions, special offers and new additions to our Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
Disclosure of Your Personal Information
We may disclose your Personal Information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your Personal Information to third parties:
- in the event that you have consented to our disclosing your Personal Information, or for other purposes (relating to the primary purpose for collecting that information, including the processing of your personal data or Personal Information by our agents or data processors) that is reasonably expected including the sale or disposal of any part of our business or rights; or
- if we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of FitFlop, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
You have the right to ask us not to process your Personal Information for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your Personal Information for such purposes or if we intend to disclose your Personal Information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com.
Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. Any access request must be made in writing by sending an email clearly explaining the information you require to Dataprotection@fitflop.com.