Email us and our Customer Service team will respond to your query. We aim to respond to your email within 24 hours of receipt.
To contact our Customer Service team via phone please call:
0845 359 9884
Mon-Fri: 9am-5.30pm (GMT)
Please note the EU Customer Services department will be closed from 1pm CET Tuesday 24th until Friday 27th December, and 1st January 2014.
210 New Kings Road
- Christmas Delivery Information:
- Last guaranteed shipping date for delivery before 24/12/13 via Standard Delivery is 17/12/13, and for Express Delivery it is 19/12/13. Orders must be placed before 4pm CET on the respective last shipping dates.
Please note that if you are ordering to Cyprus, express delivery will take 2 working days.
- Half-price Delivery Offer:
- Half-price delivery (standard delivery usually €7, now €3.50; express delivery usually €12, now €6) on all orders purchased from FitFlop.eu between 13.00 CET 26/11/13 and 16.00 CET 17/12/13 (standard delivery) or 16.00 CET 19/12/13 (express delivery). No promotional code needed – half-price delivery will be applied automatically at checkout. Offer not valid in conjunction with any other delivery offer.
- Subject to availability, we will use all reasonable means to deliver the Product(s) you have ordered within the time stated for the delivery service you have selected after your order is accepted by us. Due to the size of some of the Products or large quantities ordered we may have to split your order and you might receive multiple parcels. Please note you will only be charged once for delivery.
The confirmation of dispatch email will contain an ‘order tracking number’ and a link to the website of our nominated courier to enable you to track the status of your delivery. We aim to dispatch the goods as soon as practicably possible and in most instances (if the item is in stock) this is within one working day. Any dates we specify for delivery of goods are approximate and, subject always to our Exclusion of Liability Statement, we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.
Delivery options, charges and arrangements
Delivery charges will be displayed on the order page before payment is requested. Any time frames shown for delivery are subject to availability and are not guaranteed.
EXPRESS SHIPPING - usually €12, CURRENTLY €6 SHIPPING DESTINATION ZONE DELIVERY TIME Austria 3 1 day Belgium 1 1 day Bulgaria 4 1 day Cyprus 4 2 days Czech Republic 4 1 day Denmark 3 1 day Estonia 4 1 day Finland 3 1 day France - Paris 1 1 day France - All Other Destination 2 1 day Greece 4 1 day Hungary 4 1 day Ireland Republic of 1 1 day Italy 3 1 day Latvia 4 1 day Lithuania 4 1 day Luxembourg 1 1 day Malta 4 1 day Netherlands 1 1 day Poland 4 1 day Portugal 3 1 day Romania 4 1 day Slovakia 4 1 day Slovenia 4 1 day Spain 3 1 day Sweden 3 1 day STANDARD SHIPPING - usually €7, CURRENTLY €3.50 SHIPPING DESTINATION ZONE DELIVERY TIME Austria 3 2 days Belgium 1 2 days Bulgaria 4 5 days Cyprus 4 5 days Czech Republic 4 3 days Denmark 3 2 days Estonia 4 4 days Finland* 3 4 days France - Paris 1 2 days France - All Other Destination 2 2 days Greece 4 6 days Hungary 4 3 days Ireland Republic of 1 2 days Italy 3 3 days Latvia 4 4 days Lithuania 4 4 days Luxembourg 1 2 days Malta 4 5 days Netherlands 1 2 days Poland 4 3 days Portugal 3 3 days Romania 4 4 days Slovakia 4 3 days Slovenia 4 3 days Spain 3 3 days Sweden 3 4 days
For security reasons the precise timing of a delivery cannot be specified. All deliveries require a signature to confirm receipt (for your own benefit, please INSPECT THE PRODUCTS THOROUGHLY BEFORE SIGNING).
Once delivered, the Product(s) ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
We strongly advise you to thoroughly check your Products upon receipt, please read through and sign the “Proof of Delivery” (POD) and sign in the relevant sections as this will protect your interests, regarding any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date. We do not accept any claims for damage to Products caused by you the customer.
In order to make sure you receive your goods as soon as possible, if you are not at home when we try to deliver we might leave your parcel with one of your neighbours. If we do this we will leave a card stating where the parcel has been left. In case we cannot reach you or your neighbours to receive your parcel we will leave a card in your letterbox to notify you that we tried to deliver your parcel. Please follow the instructions on the card to schedule a delivery day. You will find the contact details on the card.
Right to cancel
English: If you are contracting as a consumer within the Territory, you may cancel an order at any time (and without having to give any reason) within fourteen (14) days (or, if longer, ten (10) working days), beginning on the day after you received the relevant Products.
French: S'il réside sur le Territoire lors de la conclusion du contrat, le consommateur a le droit de notifier à l'entreprise qu'il renonce à l'achat, sans pénalités et sans indication de motif, dans les 14 jours calendrier à dater du lendemain du jour de la livraison du bien ou de la conclusion du contrat de service.
Dutch: Indien woonachtig op het Territorium wanneer de overeenkomst wordt afgesloten heeft de consument het recht aan de onderneming mee te delen dat hij afziet van de aankoop, zonder betaling van een boete en zonder opgave van motief binnen 14 kalenderdagen vanaf de dag die volgt op de levering van het goed of op het sluiten van de dienstenovereenkomst.
If you decide to cancel your order, please contact our Customer Services Department on +44 (0)845 359 9884 (standard local call charges will apply) or via email to: email@example.com. You can also contact the Customer Services Department by post at: FitFlop Ltd, Customer Service Department, The Point, 210 New Kings Road, London SW6 5NZ, United Kingdom. If you contact us by phone, please be ready to quote your order number. Also, if you contact us by email or post, please make sure that you include your order number in the email/letter.
We try to dispatch all orders within forty-eight (48) hours of receipt, so if you do change your mind, make sure you notify us as soon as possible. If your order has already been dispatched or delivered, then you’ll need to follow our Returns Procedure to return the Products to us. Should we dispatch out but not receive a cancelled order back, we reserve the right to have the relevant Products collected at your cost.
It's important that returned Products are in the best possible condition, so please take reasonable care of them and keep all packaging. (If you’re trying footwear on for fit, you should stay indoors while you walk around in them)
For details on payment of refunds and delivery charges, please view our Returns Procedure.